FRONT DESK SHIFT HANDOVER LOG
Free resource from Ospivia -- https://www.ospivia.it/hotel-front-desk-shift-handover-template

PROPERTY / DESK: [PROPERTY OR DESK]
DATE: [DATE]
OUTGOING SHIFT: [SHIFT WINDOW / ROLE]
INCOMING SHIFT: [SHIFT WINDOW / ROLE]
PREPARED BY: [ROLE OR APPROVED STAFF ID]

1. HIGH-PRIORITY OPEN PROMISES
[ ] Operational reference: [MINIMUM AUTHORISED REFERENCE]
    Verified fact: [WHAT REMAINS OPEN]
    Next action: [ONE CONCRETE ACTION]
    Owner: [ROLE OR TEAM]
    Checkpoint: [TIME / EVENT / CONDITION]
    Status: [OPEN / WAITING / ESCALATED]

2. ARRIVAL, DEPARTURE OR IN-STAY EXCEPTIONS
[ ] PMS / booking reference: [REFERENCE]
    Exception to verify: [VERIFIED FACT]
    Next action / owner / checkpoint: [DETAILS]

3. ROOM, DESK OR SYSTEM EXCEPTIONS
[ ] Area or system: [LOCATION OR SYSTEM]
    Work-order / incident reference: [REFERENCE]
    Approved workaround: [IF ANY]
    Escalate when: [CLEAR TRIGGER]

4. READ-BACK AND ACCEPTANCE
High-priority items read back: [YES / CORRECTIONS]
Incoming shift accepts ownership at: [TIME]
Accepted by: [ROLE OR APPROVED STAFF ID]
Escalations raised before handover closes: [NONE / REFERENCES]

Privacy rule: use only the minimum authorised reference. Do not copy full guest
details, payment data, identity documents, passwords or medical information into
the handover log. Keep those only in the approved hotel system.

An Ospivia template — www.ospivia.it — copy it and adapt it, no sign-up.

--------------------------------------------------------------------------
OSPIVIA — OPERATIONS LAUNCH · FULL SUITE

A paper template is a useful starting point. It does not show what is still
open, who owns it, which department acts next or which rule should be checked.
Ospivia is an Operations Hub configured for one property: procedures,
handovers, checklists, housekeeping, maintenance, operational controls, roles,
audit, export and portability. It works alongside the PMS; it does not replace it.

The public demo uses fictional data only and shows one representative scenario.
It does not by itself prove every domain, security or integrations.
www.ospivia.it/hotel-shift-handover-software#demo

Explore the Full Suite demo without an email address and using fictional data only:
www.ospivia.it/full-suite-demo?lang=en

OSPIVIA OPERATIONS LAUNCH — FULL SUITE
Commercial reference under validation: €2,900 plus applicable taxes for one property, with
€1,450 on order and €1,450 on acceptance. Reference: 45 days from complete,
approved inputs and 90 days from go-live, with no automatic renewal. Up to 80
rooms, 30 individual users and 6 operational areas; managed configuration of
15 SOPs up to 1,500 words, 4 checklists up to 30 items and 3 workflows up to 12 steps.
Unauthorised live connectors, sensitive data, multi-property and unwritten
custom work remain outside the core.

This sheet and scope are not an offer, quotation, order or contract.
Download the no-registration evaluation pack:
www.ospivia.it/ospivia-evaluation-pack-en.txt
Service status and informative conditions: www.ospivia.it/transparency