HOTEL SHIFT HANDOVER EMAIL TEMPLATE
Free resource from Ospivia — https://www.ospivia.it/hotel-shift-report-email-template

SUBJECT: SHIFT HANDOVER — [DATE] — [OUTGOING > INCOMING] — [# OPEN]

PROPERTY / DESK: [PROPERTY OR DEPARTMENT]
SHIFT WINDOW: [START — END]
PREPARED BY: [ROLE OR APPROVED STAFF IDENTIFIER]

1. PRIORITY OPEN ITEMS
• Operational reference: [INTERNAL REFERENCE]
  What remains open: [VERIFIED FACT]
  Current status: [OPEN / WAITING / ESCALATED]
  Next action: [ONE CONCRETE ACTION]
  Owner: [ROLE OR TEAM]
  Deadline / checkpoint: [TIME]

2. ARRIVAL, DEPARTURE OR STAY EXCEPTIONS
• Minimum permitted booking reference: [REFERENCE]
  Required follow-up: [ACTION]
  Owner / checkpoint: [ROLE — TIME]

3. ROOMS, HOUSEKEEPING AND MAINTENANCE
• Room or area: [LOCATION]
  Observed issue: [FACT, NOT ASSUMPTION]
  PMS / work-order reference: [LINK OR REFERENCE]
  Status / next action / owner: [DETAILS]

4. SYSTEM, ACCESS OR LOGISTICS EXCEPTIONS
• System or area: [NAME]
  Approved workaround: [IF ANY]
  Ticket / incident reference: [REFERENCE]
  Escalation trigger: [CONDITION]

SHIFT ACCEPTANCE
Priority items read back: [YES / CORRECTIONS]
Accepted by / time: [ROLE — TIME]

KEEP OUT OF THE EMAIL
Full guest names, identity documents, payment data, passwords, medical details
and unnecessary personal notes. Use the minimum approved reference and keep
authoritative data in the hotel system.

This general-purpose template must be adapted to the property's approved
procedures, access rules and applicable legal requirements.

An Ospivia template — www.ospivia.it — copy it and adapt it, no sign-up.

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OSPIVIA — OPERATIONS LAUNCH · FULL SUITE

A paper template is a useful starting point. It does not show what is still
open, who owns it, which department acts next or which rule should be checked.
Ospivia is an Operations Hub configured for one property: procedures,
handovers, checklists, housekeeping, maintenance, operational controls, roles,
audit, export and portability. It works alongside the PMS; it does not replace it.

The public demo uses fictional data only and shows one representative scenario.
It does not by itself prove every domain, security or integrations.
www.ospivia.it/hotel-shift-handover-software#demo

Explore the Full Suite demo without an email address and using fictional data only:
www.ospivia.it/full-suite-demo?lang=en

OSPIVIA OPERATIONS LAUNCH — FULL SUITE
Commercial reference under validation: €2,900 plus applicable taxes for one property, with
€1,450 on order and €1,450 on acceptance. Reference: 45 days from complete,
approved inputs and 90 days from go-live, with no automatic renewal. Up to 80
rooms, 30 individual users and 6 operational areas; managed configuration of
15 SOPs up to 1,500 words, 4 checklists up to 30 items and 3 workflows up to 12 steps.
Unauthorised live connectors, sensitive data, multi-property and unwritten
custom work remain outside the core.

This sheet and scope are not an offer, quotation, order or contract.
Download the no-registration evaluation pack:
www.ospivia.it/ospivia-evaluation-pack-en.txt
Service status and informative conditions: www.ospivia.it/transparency